A superb opportunity has arisen for a globally renown organisation based in Leatherhead – this Customer Services Administrator role is within the Medical sector, specifically a fast paced and vibrant patient referrals team.


Temporary contract, potentially permanent if all parties are agreeable.


Job role:

  • Oversee the day to day operational management of Bookings Support Administrators
  • Ensure that all referrals that are received are then booked
  • Providing a professional, competent and caring experience for patients
  • Process within appropriate commissioned time scales Two-Week Waits, Urgent and Routine appointments, according to the training given
  • Data entry of referral letters to the appropriate desktop areas with all attachments saved properly
  • Ensuring the team achieve and maintain daily targets for processing referrals
  • Work with the Service Manager to develop the service to its most efficient, most positive patient experience and tailored to the skills of the individuals in a team
  • To undertake unspecified ad hoc administrative tasks as required
  • Ensure that Escalation Process is followed when there is capacity


Required skills:

  • Administrative knowledge acquired through training and relevant experience
  • Ability to communicate sensitively with patients/clients
  • Be able to manage own workload
  • Excellent telephone manner and ability to manage difficult situations with sensitivity authority
  • High degree of accuracy and attention to detail
  • Demonstrate knowledge and understanding of equality of opportunity and diversity considering how indicial actions contribute and make a difference to equality agenda.



  • £11.50 per hour PAYE
  • Just a few moments’ walk from Leatherhead station

Should your application be successful, you will be contacted shortly.

Thank you for your interest in our role.  E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible.

Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.

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