Overview

As first point of contact for clients, this role is responsible for handling queries via telephone and email, whilst delivering customer service excellence. A great role for a technically minded individual looking to expand their skills and learn a new bespoke system to enable them to communicate at a variety of different levels with both technical and non-technical clients.

 

  • This is a full time, permanent role
  • Based in Leatherhead, Surrey with free parking onsite
  • Paying £18k-£20k per annum depending on skills and experience

 

Main Duties:

  • Coordinate and administer queries in the helpdesk system
  • Respond to customer enquiries within Service Level Agreements, communicating work estimates and associated costs
  • Provide proactive and timely updates on high priority tickets, whilst effectively managing and progressing allocated ticket load
  • Resolve queries from clients
  • Build effective relationships with key contacts to ensure delivery of Customer Service excellence
  • Liaise with the wider business to find resolutions and escalate appropriately
  • Feedback into the Product Team on enhancements to the Products
  • Execute system administration within our software on behalf of our clients
  • Maintain awareness of and comply with all legal requirements and company policies
  • Responsibly handle, classify and manage all information, whether internal or received from external parties.

Skills and Knowledge:

  • Proven customer service experience
  • Technically minded with an interest in IT
  • Knowledge of any of the following; HTML, CSS, XML and XSLT desirable

 

Should your application be successful, you will be contacted shortly.

Thank you for your interest in our role.  E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible.

Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.

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