Overview

An opportunity to work for a well-known, established and award-winning company! Seeking an experienced manager who has strong construction industry knowledge. Strong team management skills with a proactive nature will be required to maintain the on-going success of this business.

Full time, permanent role based in Leatherhead, Surrey with regular travel to other sites.

Monday to Thursday, 8.30am-5.30pm and 8.30am-4pm Friday.

Paying up to £50k per annum depending skills and experience.

Due to travel to a variety of sites the successful individual would need to hold a full driving licence.

Duties:

  • Manage all areas of customer care
  • Ensure a professional service is given for all services and issues
  • Maintain an excellent level of communication both written and verbal with customers
  • Liaise with a variety of departments to find out all information required to resolve customer queries
  • Manage all claims through to resolution
  • Ensure all information for customer occupation is issues by the sales department
  • Update and maintain in-house system
  • Manage any defects after customer occupation
  • Ensure all remedial work is resolved in a timely manner
  • Contact sub-contractors and suppliers regarding remedial work
  • Oversee all correspondence relating to ‘end of defects’ inspection
  • Supervise all remedial work
  • Ensure an excellent level of communication is maintained with the customer throughout
  • Attend company meetings
  • Comply with all company regulations
  • Keep an updated knowledge of current building products and techniques
  • Lead and manage the customer care team

Skills/Requirements:

  • Proven experience of delivering and maintaining a high level of customer service/care
  • Proven team management experience
  • Construction knowledge/experience

Benefits:

  • Free life assurance
  • Annual and long-term bonus schemes
  • Additional annual leave with length of service
  • Pension scheme

 

Should your application be successful, you will be contacted shortly.

Thank you for your interest in our role.  E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible.

Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.

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